joe
Joined: 11 Feb 2004
Posts: 51
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Posted: Tue Aug 24, 2004 12:06 pm Post subject: Immediate Trial Expired Message after Download |
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Problem: User downloaded previous Anthracite version for trial period at some point in the past but only used it once, has now downloaded the latest version and it immediately says "Trial Expired"
Explanation: The "two-week trial" period is indeed designed to be a continuous two-weeks from the first use of the software. That is, it is expected that the user will try 1.0.x and decide if they wish to purchase the software, when 1.0.y comes out a few months later, it does not "reset" the trial so that the user can get another two-weeks, or the remainder of any "unused" time from the first trial use period.
Solution: If you encounter this problem (as has been reported on the user message board and via e-mail), please contact us at support@metafy.com and explain your situation and we may provide you with a temporary use key. Otherwise, we hope that users will make the maximum use of their two-week trial period as designed, and then decide that Anthracite is a valuable addition to their software library and purchase a license to help us continue to develop the product.
We certainly appreciate every Mac user's interest in our software, so please contact us if you would like to request additional time to evaluate the software. We grant such requests regularly.
More importantly, Thank You to the growing list of customers who have chosen Anthracite, we hope to continue to provide you with innovative, high quality software and support.
Joe
Joe at Metafy.com |
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